MusculaRx Sports Pharmacy Private Limited ("MusculaRx" or “company” or "we" or “our” or “us”) values your privacy and is committed to protecting your personal information. Having a registered office at No 47/4, North Street, Kattuvannanjur, Sankarapuram (Post & Taluk) Kallakurichi (District), Tamilnadu-606401. India. The Corporate Identity Number (CIN) - U46497TN2024PTC168986.

This Privacy Policy describes the types of personal information we collect from you through our website (including sub-domains and microsites) and mobile applications, how we use that information, who we may share it with, and the measures we take to protect the security of your data. It also outlines your rights and choices regarding your personal information and provides information on how you can contact us about our privacy practices.By using or availing any of our products and/or services, you acknowledge that you have read and understood this Privacy Policy and agree to our privacy practices described herein.

1. Definitions

Cookies:   A small file placed on your device by our website and/or mobile application when you either visit or use certain features of our website and/or mobile application. A cookie generally allows a website to remember your actions or preferences for a certain period of time.

Data:   This includes non-personal information, personal information, and sensitive personal information about you, which, either directly or indirectly, in combination with other information, could allow you to be identified when you visit our stores, website, and/or mobile application.

Data Protection Laws: : Any applicable law in force relating to the processing of Data for the time being.

Partners:   Select third parties with whom we have contracts for the businesses described in this Privacy Notice.

Service Providers:   Entities to whom we will disclose your Data to process information for a specific purpose pursuant to a written contract.

MusculaRx:   MusculaRx Sports Pharmacy Private Limited, a company incorporated in India whose registered office is at No 47/4, North Street, Kattuvannanjur, Sankarapuram (Post & Taluk) Kallakurichi (District), Tamilnadu-606401. India.

User or You:   The natural person who accesses our stores, website, and/or mobile application.

General Terms

By accessing or using the platform or the service, or by otherwise giving us your information, you confirm that you can enter into a legally binding contract under Indian law, in particular, the Indian Contract Act, 1872, and have read, understood and agreed to the practices and policies outlined in this Privacy Policy and agree to be bound by the Privacy Policy.

You hereby consent to our collection, use, sharing, and disclosure of your information as described in this Privacy Policy. We reserve the right to change, modify, add, or delete portions of the terms of this Privacy Policy at our sole discretion at any time. Any continued use of the app, the services, or the platform following any such amendments to the Privacy Policy will be deemed an implicit acceptance of it in its amended form. You are requested to review the Privacy Policy from time to time to keep yourself updated with any changes or modifications made to the terms hereof.

If you are accessing or using services on the app and/or the website from overseas, you do so at your responsibility. You shall be solely liable for compliance with any applicable local laws.

If you do not agree with any of the terms and conditions of this Privacy Policy, please do not proceed further with using this website and/or the app or any services. This Privacy Policy is subject to change at any time without notice. To ensure you are aware of any changes, please periodically review this policy on this website and/or the app.

2. What Information Do We Collect?

When you access the website and/or the app or use the service(s), you may provide, or we may collect, information that may specifically identify you or any other individual. Given below are the types of information that we may collect:

Contact Information :   First and last name, email address, postal address, country, employer, phone number, and other similar contact data.

Financial Information:   Payment instrument information, transactions, transaction history, preferences, method, mode, and manner of payment, spending patterns or trends, and other similar data.

Technical Information:   Website, device, mobile app usage, Internet Protocol (IP) address, and similar information collected via automated means, such as cookies, pixels, and similar technologies.

Transaction Information:   The date of the transaction, total amount, transaction history and preferences, and related details.

Health-Related Information:   Information or records relating to your medical/health history, health status, details of treatment plans and medication prescribed by a Medical Practitioner, dosage details such as frequency of dosage, alternative medication, medicines ordered through the platform, laboratory testing results, and any other information inferred therefrom.

Product and Service Information:  Your account membership number, registration and payment information, and program-specific information when you request products and/or services directly from us or participate in marketing programs.

Personal Information:   Age, sex, date of birth, marital status, nationality, details of government identification documents provided, occupation, ethnicity, religion, travel history, or any other personal information provided in responses to surveys or questionnaires. Your reviews, feedback, and opinions about our products, programs, and services.

Loyalty Program Information:   Your loyalty membership information, account details, profile or password details, and any frequent flyer or travel partner program affiliation.

Legal Compliance: The IT Act and the SPDI Rules regulate the collection, usage, retention, and disclosure of personal information, which is defined under the SPDI Rules as any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such person. You agree that you voluntarily provide us all information, including SPDI. Collection, use, and disclosure of personal information and SPDI require your express consent.

3. How Do We Collect Data?

Information You Give Us:   We receive and store any information you enter on our website and/or mobile application or provide it to us in any other way, such as at outlets, stores, or other places. Please refer to the "Data Shared by You" section for more details.

Automatic Information We Collect:   We utilize "cookies," pixels, and similar technologies to automatically receive and store certain information whenever you interact with us. Further details on the data collected automatically are provided below, titled "Data that is Collected Automatically."

Email Communications:   We may track email communications to enhance their relevance and interest. You can opt out of receiving marketing emails by clicking on the unsubscribe link in any marketing email.

Automatic Information We Collect From Other Websites:   We receive and store certain types of information when you interact with third-party websites that use our technology or with whom we have specific agreements. This information is subject to the privacy policies of the respective website operators and is not covered by our Privacy notice.

Information From Other Sources:   We may obtain information from other sources, such as when you authorize a third-party website to interact with our website and/or mobile application on your behalf.

Your Choices: You have choices regarding the collection and use of your data. For example, you may access, edit, or remove your data on our website and/or mobile application. When asked to provide data, you may decline.

4. Data Storage and Security

We store most of your information in computer systems, cloud and databases operated by us or our external service providers. Some information may be recorded in paper files stored securely. We implement and maintain processes and security measures to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These measures include:

➙ Identity and access management technologies to control access to systems where information is processed and stored.

➙ Monitoring and regular review of our practices against our policies and industry best practices.

➙ Reasonable steps to destroy or de-identify personal information once it is no longer needed for its original purpose or any permitted secondary purpose under applicable laws and regulations.

5. How We Use the Information We Collect

At MusculaRx, we gather information from our users to enhance their experience and operate our platform effectively.

Fulfillment of Orders and Requests:  We use your information to process and fulfill orders for products and services offered on our platform.

Platform Improvement:  Continuously striving for excellence, we analyze data to improve user experience and enhance our overall business operations.

Customer Support and Communication:  Your information enables us to respond to queries, provide updates, and offer assistance during and after ordering.

Facilitating Consultations and Services:  We facilitate connections with healthcare professionals or diagnostic tests per your requirements.

Data Analysis and Research:  Analyzing data trends and patterns aids in developing algorithms, databases, and rating systems, contributing to the growth and development of our business.

Compliance and Security:  We use collected data to comply with applicable laws, conduct audits, and ensure our platform's and users' security.

Marketing and Personalization:  Your information helps us personalize your experience, provide targeted advertisements, and deliver tailored recommendations.

Feedback and Improvement:  We may contact you to gather feedback on our products and services and inform you about potential future offerings.

Location-Based Services:  Location information may be utilized to confirm jurisdictional compliance and identify suitable healthcare professionals.

Cookies and Automated Data:  We employ cookies and automated data collection to personalize services, monitor effectiveness, and track user interactions for insights and improvements.

Fraud Prevention and Safety:  Collected information is utilized to detect and prevent fraudulent activities and ensure our platform's and users' safety.

De-Identified Information:  We may collect, analyze, and utilize de-identified information for various business purposes, including research and marketing, in compliance with applicable laws.

The Collected Data is Utilized for Various Purposes, Including but not Limited to:

➙ Fulfilling contractual obligations and providing products and services.

➙ Facilitating communication and offers from MusculaRx and partner entities.

➙ Enhancing user experience, generating insights, and personalizing services.

➙ Ensuring compliance, security, and fraud prevention.

➙ Offering loyalty programs and marketing campaigns across our platform.

We handle inferences drawn from data as per applicable laws, treating them as personal information or sensitive personal information when necessary.

6. Do We Share the Information We Receive?

At MusculaRx, we understand the importance of privacy and are committed to safeguarding your personal information. 

Retail Partners and Service Providers:  We may share your personal information with affiliated retailers, retail pharmacies, and service providers involved in fulfilling your orders, facilitating diagnostic tests, and delivering services. These entities operate on our platform and are crucial for delivering a seamless experience to you.

Third Party Service Providers:  Certain third-party service providers, such as diagnostic service providers, logistics partners, and retailers, may have access to your personal information for fulfilling services and orders. They must adhere to data protection measures outlined in this Privacy Policy.

Legal Obligations and Protection:  We may disclose your personal information when required by law or in response to legal processes. This includes situations where disclosure is necessary to protect our users' rights, property, or safety, prevent crime, or ensure national security.

Merger or Amalgamation:  In the event of a merger, acquisition, or transfer of assets, we may transfer your personal information to the acquiring entity. Your information will continue to be handled by this Privacy Policy.

Improving Our Business:  We may utilize recorded conversations, prescriptions, and diagnostic test reports to enhance our services, marketing efforts, and overall user experience. Your information may be shared with third parties, including entities outside India, to improve our product and service offerings.

Transfer to Third Parties and Outside India:  Subject to applicable law, we may transfer your personal information to other entities, including those outside India, provided they ensure data protection equivalent to the standards outlined in this Privacy Policy.

In Addition to the Above, We May Share Your Data With:

Partners:  We may collaborate with partners to offer services or products through our platform, and your information related to such transactions may be shared with these partners.

Service Providers:  We may share your data with service providers engaged in data analysis, system security, and customer service activities.

Protecting MusculaRx:  We may release your data to comply with applicable laws, enforce our Terms of Use, protect against fraud, or safeguard our platform and users.

Business Transfers:  As our business evolves, your data may be transferred during a business sale, merger, or acquisition, ensuring continuity of service and adherence to this Privacy Policy.

Third Parties:  Your data may be shared with other third parties under specific circumstances, including your explicit consent or as required by law.

7. How Secure Is Information About Me?

At MusculaRx, We prioritize the security and confidentiality of your personal information.

Comprehensive Safeguards:  We maintain electronic, physical, and procedural safeguards to protect the collection, storage, and disclosure of personal information, including sensitive personal data and information (SPDI).

Encryption Technology:  Your information is transmitted securely using Secure Sockets Layer (SSL) software, which encrypts data during transmission. We adhere to international standards for information technology security techniques to maintain the security of your information.

Restricted Access:  Access to your personal information is restricted to authorized employees and agents who require it to process transactions or provide services. Strict confidentiality agreements bind these individuals, and they may face disciplinary action for failing to uphold these obligations.

Password Protection:  Your account password is confidential; no employee or administrator will know it. You need to safeguard your account by protecting your password and mobile phone. We recommend logging out of your account after each use to prevent unauthorized access.

Immediate Notification of Unauthorized Use:  If you suspect any unauthorized use of your account, it's crucial to notify us immediately. You are responsible for indemnifying us for any losses incurred due to unauthorized use of your account or password.

Disclosure Under Legal Obligations:  In certain circumstances, we may be required to disclose your information without prior consent, such as when demanded by government agencies or mandated by law to investigate cyber incidents or prosecute offenses.

Limitations of Liability:  While we implement stringent security measures, we cannot guarantee protection against unforeseen events or actions beyond our control, such as government acts, hacking, or security breaches. However, we are committed to minimizing risks and ensuring the security of your data to the best of our ability.

Continuous Monitoring and Response:  We employ or source technical and organizational measures to monitor and respond to any suspected data breaches promptly. If you suspect misuse, loss, or unauthorized access to your data, please notify us immediately.

Your privacy and security are paramount to us at MusculaRx, and we continually strive to uphold the highest data protection standards.

8. Your Rights Regarding Data Processing

At MusculaRx, we are committed to ensuring that your sensitive personal information is processed transparently and in accordance with applicable laws. You have the following rights concerning the processing of your data, which you can exercise by submitting a request as outlined in the "How to Contact Us" section below:

Right to Access, Review, and Modify:  You have the right to access, review, and modify the personal information we hold about you. This includes requesting details about the data we have collected and how it is being used.

Right to Correction:  If you believe any personal information we hold about you is inaccurate or incomplete, you have the right to request corrections or updates to ensure accuracy.

Right to Withdraw Consent:  You have the right to withdraw your consent to process your personal information at any time. This may impact our ability to provide certain services to you, and we will inform you of any consequences of withdrawing consent.

It is important to us that the data we hold about you is accurate and up-to-date. Therefore, we encourage you to inform us promptly if any changes occur to your personal information during the period we hold it.

9. Are Children Allowed to Use the Platform?

The use of the MusculaRx website and/or mobile application is intended for individuals who can legally enter into contracts under applicable laws. If you are under 18, please refrain from using or accessing our services in any manner. We are committed to protecting the privacy of minors. If we become aware that someone under 18 has accessed our platform or provided personally identifiable information, we will immediately delete such information from our records. If you are a parent or guardian and discover that your child under 18 has accessed our services, please get in touch with us promptly so we can address the situation accordingly.

Please note that our website and mobile application are not designed to offer products or services to minors. If you are under 18, you may only use our services with the involvement and supervision of a parent or guardian.

10. Third-party Links Disclaimer

At MusculaRx, we strive to provide a seamless user experience through our website and application ("App"). It's important to note that our platform may include hyperlinks to various external websites, advertisements, and applications ("Third-Party Links"). These Third-Party Links are provided by entities other than MusculaRx, and we do not have control over their content or practices. By using our website and/or App, you acknowledge and agree that MusculaRx is not responsible for collecting or disclosing your information by any external sites, applications, companies, or individuals. We do not endorse or recommend any Third-Party links or materials available through them. Furthermore, MusculaRx is not liable for any loss or damage incurred due to your interaction with Third-Party Links. This includes but is not limited to transactions and information exchanged between you and Third-Party sites or applications. Any disputes arising from such transactions are strictly between you and the third party involved. It's important to recognize that third-party websites and applications accessible through Third-Party Links may have their privacy policies. We advise you to exercise diligence and review these policies before engaging in transactions or exchanging information. At MusculaRx, we prioritize the security and privacy of our users. While we strive to provide quality service, we encourage you to practice judgment and common sense when navigating Third-Party Links.

11. Retention of Information

At MusculaRx, safeguarding your personal information is a top priority. Any personal information or Sensitive Personal Data or Information (SPDI) collected as per our Privacy Policy is stored securely. We adhere to strict measures to ensure that your SPDI, under our possession or control, is destroyed or anonymized once its purposes are fulfilled, and retention is no longer necessary as per applicable laws or for any other reasons. However, we reserve the right to retain and store your personal information for our legitimate business purposes. Your data may be anonymized and aggregated for analytical purposes or to facilitate purchases of products and services. If you wish to withdraw your consent to process your personal information and SPDI, cancel your account or request us to cease using your personal information and SPDI, please contact us using the details provided in the contact section. Please note that withdrawing consent or canceling your account may affect our ability to provide products or services or terminate existing relationships. Even if your data is deleted, it may persist on backup or archival media for audit, legal, tax, or regulatory purposes.

12. Changes to Your Information

At MusculaRx, we value the accuracy and completeness of your information. You have the right to review, correct, update, or change the information you have provided by logging into your account. However, please note that you are not permitted to delete any part of the personal information or other information generated on our platform. You may update your information anytime by contacting us using the details in the contact section below. Choose to update your personal information or SPDI in a manner that cannot be verified by us or results in incorrect information. We may be unable to provide you access to our website and/or app or services, as described in our terms. Such modifications may be considered as you are seeking to discontinue your access to our website and/or app or services. We reserve the right to verify and authenticate your identity and personal information to ensure the accurate delivery of products and services. Access to, correction, updating, or deletion of your personal information or SPDI may be denied or limited by us if it would violate another person’s rights or is not otherwise permitted by applicable law. You may access or request correction of the personal information we hold about you by contacting us using the details provided below. Please note that while there is no charge for requesting access to your personal information, we may require you to meet our reasonable costs in providing access (such as photocopying costs or costs for time spent on collating large amounts of material).

13. Changes to This Privacy Notice

At MusculaRx, we understand that our business evolves, so our Privacy Notice may also change to reflect these developments. We may send periodic reminders of our notices and conditions via email unless you have instructed us not to. However, we recommend regularly checking our website and mobile application to stay informed about recent changes. The updated version of our Privacy Notice will become effective as soon as it is accessible. Any changes will be promptly posted on our website and mobile application. By using our website or mobile application or making your first purchase of products and/or services following the alterations, you are deemed to have accepted the terms of the updated Privacy notice. We encourage you to review this Privacy Notice frequently to understand how we protect your information and stay informed about any updates or changes. From time to time, we may also change our policy on how we handle personal information or the types of personal information we hold. Any changes to our policy will be published on our website and/or mobile application.

We are committed to responding to your requests to access or correct personal information in a reasonable time frame. We will take all reasonable steps to ensure that the personal information we hold about you remains accurate, up-to-date, and complete.

14. Miscellaneous

Disclaimer:  At MusculaRx, while we are committed to protecting your privacy, we cannot guarantee that your personal information and Sensitive Personal Data or Information (SPDI) will never be disclosed in ways not otherwise described in this Privacy Policy. Therefore, it's important to understand that your information or private communications may not always remain private. As a user of our website and/or app, you acknowledge and agree that you assume all responsibility and risk for your use of our platform, the internet in general, and the information you post or access, as well as for your conduct on and off our platform.

Indemnity:  By using MusculaRx, you agree to indemnify us in any suit or dispute brought by any third party arising from the disclosure of information by you to third parties, whether through our website and/or app or otherwise, and from your use and access of third-party websites, applications, and resources. We do not accept liability for any actions of third parties concerning your personal information or SPDI that you may have disclosed to them.

Severability:  Each clause of this Privacy Policy shall be separate, independent, and severable from all other clauses herein, except where expressly indicated or indicated by the context of the Privacy Policy. If one or more clauses are deemed null and void, it shall not affect the validity of the remaining clauses of this Privacy Policy.

15. Notices

If you have any concerns about privacy or grievances on the website and/or the app, please contact us with a thorough description, and we will try to resolve the issue for you. If you have any concerns or questions in relation to this Privacy Policy, You may address them to our email at care@muscularx.com

We will make every effort to address your grievances within one month from the date we receive them.